Welcome to the New Store

November 14, 2014

Hello again!


Apologies for the two-day store closure, but as you can see, we've been working on something very exciting - a brand new design for the store! It's a fabulous new look that we really love, but it took a little time to get everything ready!


The changes aren't just visual, though - we've thoroughly reviewed every element of the store to make buying from us quicker, and simpler. Here's a quick rundown of what's new:


Support for Multiple Currencies

Check out the "GBP" option at the top. Click it and a dropdown appears allowing you to switch currencies - British Pounds is the default, but you can also see our prices in US Dollars (USD), Canadian Dollars (CAD), Australian Dollars (AUD), Euros (EUR), and Japanese Yen (JPY). Note that your checkout will always be in British Pounds, however, as we can only support payment in one currency. One to work on for the future, maybe.


New Support Center & Email Address

We're gathering all of our FAQs and help documents in a dedicated mini-site, reachable at http://support.wegotserved.com. It already has a number of support documents available, and we'll continue to build up the resources there as needed. If you want to ask a question, you'll find an Email Us link there, or you can email us direct at support@wegotserved.com. If that's not enough, the new store also has a beautiful new Contact form.


Download Improvements

We know that some of you had difficulties receiving your download links by email following your purchase. So, we've switched to a new third party service which improves how we can get your download links to you.

From now on, when you purchase from us, you'll see a download link to your guides in:

  • a. The checkout confirmation screen
  • b. Your Order Confirmation email
  • c. A dedicated Order Download email.
Furthermore, when you sign into your account, you'll be able to click on any order placed from today onwards, and be able to access your download link from there too. We hope that ensures you receive your download link as safely as possible, and should you lose it, makes it easy to find once again.


Improved Mobile Experience

While our previous store design was responsive (the technical term for sites that render flexibly for mobile devices), the new design works even better on mobile devices such as smartphones and tablets, with a fully redesigned checkout design that works really well on those smaller devices.


Seamless Credit Card Checkout and Payment

Those of you who have bought from us previously with a credit card will be aware that our payment design had to redirect you to a third-party payment provider (Nochex) to complete your credit card payment, before bringing you back to finish up the order. That's been nailed too, and credit card payments are now fully integrated here on the site.


New Product Categories

We tidied up the store navigation menus - all of our guides have been clustered into three categories - OS X (for Apple Mac and Mac Server), Windows (for Windows PCs) and Windows Server (including Windows Home Server and Windows Server Essentials). Or just hit the Guides option to view everything.


Having opened up the new store, we hope you love what you see - there may be a couple of final bugs to iron out, so if you spot any issues, please do get in touch with a report and we can sort them out quickly!


And with that, it's time to get back to sorting out our next few eBook releases! 


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